Owner guide: listing, fulfilling & getting paid

Start a new listing and either search the catalog to auto-fill details or enter your own. Add clear, well-lit photos from several angles — they do more to win bookings than anything else. Set pricing as standard daily / weekly / monthly rates, or a flat rate for a base period plus a per-day charge for extra days.

Choose how renters can receive the item: pickup, delivery, or both, and set your delivery pricing (free, flat, per-mile, or included) and any return-trip fee. A listing needs at least one fulfillment method — pickup on, or delivery configured.

Two pricing models. Standard: set a daily, weekly, and/or monthly rate, and the renter is quoted the rate that fits their dates. Flat rate: a base rate covers a base period (say, 14 days), then each additional day adds your extra-day rate — best for longer or open-ended rentals.

You set and keep your own rates; RentThis deducts a 7.5% service fee from your payout on completed rentals (see Fees below). Delivery is priced separately — see Delivery pricing.

Pick a delivery mode: pickup only, free delivery, a flat fee, per-mile, or included in the price. Per-mile has the most settings, so here is exactly how the renter is charged — the fee is computed on our side at checkout from the distance between your listing and the renter’s address, so you never guess it.

Distance is measured ONE WAY (the single fee covers both drop-off and retrieval), road-adjusted and rounded up to whole miles. Included miles are free; the per-mile rate applies to each mile beyond them; the min fee is a floor the charge never drops below. In short: your flat fee (if any) + (billable miles − included miles) × your per-mile rate, and never less than the min fee.

Max miles is your own delivery ceiling, and every delivery is also capped at the RentThis maximum of 100 miles — past that, the renter picks up instead. Worked example — included 5 mi, $2 per mile, $20 min: a renter 12 billable miles out is (12 − 5) × $2 = $14, raised to the $20 minimum; a renter 30 miles out is (30 − 5) × $2 = $50.

For every mode except per-mile, the delivery charge has two parts: the delivery fee (drop-off) plus a return-trip fee (the leg to collect the item afterward) — the renter pays both, so a $75 delivery + $75 return-trip is $150 round trip. Set the return-trip fee to 0 to charge for drop-off only. Per-mile is different: its one distance-based fee already covers both legs, so it has no separate return-trip field. A renter who picks up themselves always pays $0 — the return-trip fee never applies to self-pickup.

Delivery Notes is free text shown to renters (scheduling or access details) — not a price input.

When you finish a new listing you Submit it for Review. Our team checks it for quality and accuracy — most listings are approved within one business day, and you are emailed when it goes live.

You can edit a listing any time from your dashboard. A listing can be a draft (not public), active (live and bookable), or paused (temporarily hidden). Saving shows a clear confirmation; publishing an active listing requires a price.

Confirmed bookings automatically block their dates, so the same unit is never double-booked. If you list the same item elsewhere, import that platform’s iCal link on the edit page and RentThis will keep those dates blocked too.

You can also export your RentThis availability as an iCal feed (a private token URL on the edit page) to subscribe from your own calendar.

Quantity is how many identical units you have. Each unit takes one booking at a time, so your quantity is the maximum number of simultaneous rentals — set it to the real number of physical units you can hand out at once, not a catalogue count. Confirmed bookings draw down the available units for their dates and release them afterward.

When a renter books, their payment is authorised and held — you review and confirm before it is finalised. You can accept or reject from your dashboard, and every booking has a message thread for coordinating details.

For delivery bookings, the fulfillment panel on the booking shows the renter’s requested schedule and, once payment is confirmed, the delivery address and on-site contact. Coordinate the window in the thread and mark the booking delivered when it is on site — the renter sees that update.

For pickup, arrange a time with the renter and hand off in person. Document condition at hand-off and return; that record is what support relies on if there is ever a dispute.

Payouts run through Stripe. Before you can accept bookings you connect a Stripe account and complete payout setup — this is where your bank details live; RentThis never sees or stores them.

After a rental is confirmed, your payout is sent via Stripe and typically lands in your bank within 2–5 business days depending on your bank. Payment state is authored by Stripe’s events, so a booking is only ever marked paid once Stripe confirms it.

Listing is free. RentThis deducts a 7.5% service fee from your payout on completed rentals — it covers payment processing, support, and platform operations. You keep the rest, and you set your own rental rates and delivery fees.

You can enter a security deposit amount on a listing, but note: RentThis does not currently charge, hold, or collect deposits — the figure is informational for now. Nothing is placed on the renter’s card as a deposit today.

You can cancel a booking from your dashboard. If the booking was paid, the renter is refunded to their original payment method through Stripe. Because your payout came from that booking, the refund reverses the corresponding transfer from your Stripe balance — so a cancelled, refunded rental nets no payout.

After a rental completes, you and the renter each have a set window to leave a review. Reviews are double-blind — neither side sees the other’s until both are in (or the window closes), then they publish together. You can reply to a review once it is live.

For anything the guide does not cover — a payout question, a booking that went wrong, or a damage claim — contact support. We review the booking, messages, and any photos and mediate between both parties.